BONSAI is only a small restaurant, and therefore our continued viability relies heavily on reservations being honoured by our customers, or adequate notice given to us of any change to your plans or arrangements.
Accordingly, the following applies:
- BONSAI Restaurant reserves the right to charge a cancellation fee for any bookings cancelled or changed with insufficient notice.
- The cancellation fee will reflect any cost incurred by BONSAI in terms of staff, food or beverage booked or ordered specifically for your group or party, and any lost revenue as a result of turning other bookings away.
- For a-la-carte bookings, excluding functions, groups (8 or more people) or special events, you must notify us of cancellation at least 24 hours prior to your booking. Changes to the number of guests need to be advised by 5pm of the day of your booking.
- Such cancellation fee will be up to $50 per person.
- For functions, groups (8 or more people) or special events, you must notify us of cancellations or changes at least 48 hours prior to you booking.
- In the case of fixed price special event bookings (including but not limited to Degustation Dinners, Wine Dinners, Valentines Day, Mothers Day, Fathers Day, New Years Eve and Christmas Eve), the cancellation fee will be up to 100% of the ticket price.
- Credit Card details may be required to confirm your booking, and any cancellation fee will be charged to the nominated credit card in the event of a fee being applied.
- We will notify you of any cancellation fee applied.
QANTAS Frequent Flyers earn 3 points per dollar spent at BONSAI
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